Implementation project
ServiceDesk
IT and internal requests with priorities, queues, and satisfaction follow-up.
What the project delivers
Ticketing tuned for SMB: simple SLAs, canned responses, asset tags, and handover between shifts. Self-service portal links to KnowledgeBase articles.
How it improves operations
Fewer dropped requests in chat; measurable response and resolution times.
Capacity, users & database
Concurrent users
up to ~120 agents + requesters
Database
PostgreSQL
Implementation price
1 600 €